FAQ
LumiSkinMask FAQ
What is the 60-day guarantee?
We offer a 60-day risk-free trial. If you're not satisfied with your purchase, you can return it for a full refund.
How long does shipping take?
We provide free worldwide shipping. Delivery times vary by location, typically between 8-15 days.
How can I track my order?
After your order is processed, you will receive an email with a tracking number to monitor your shipment.
How does LumiSkinMask work?
Our mask combines advanced red light therapy with natural skincare to rejuvenate your skin, reduce signs of aging, and promote a healthy, glowing complexion.
Is it safe to use?
Yes, LumiSkinMask is 100% safe for all skin types. Ensure you follow the usage instructions to avoid any irritation.
Can I use it on sensitive skin?
Yes, LumiSkinMask is safe for sensitive skin. Start with shorter sessions to ensure your skin adapts well. Discontinue use if irritation occurs.
How often should I use the LumiSkinMask?
Use daily for 10-20 minutes to achieve the best results. Follow the recommended usage instructions for optimal benefits.
What if I have sensitive skin?
Start with shorter sessions to allow your skin to adjust. Discontinue use if any irritation occurs and consult with a dermatologist if necessary.
Do you offer customer support?
Yes, our customer support team is available to assist you with any questions or concerns. Contact us via email or our contact page.
Usage Instructions:
- Clean your face before using the mask.
- Place the mask on your face and adjust the straps for a comfortable fit.
- Turn on the mask and use it for 10-20 minutes.
- After the session, remove the mask and apply your regular skincare products.
How to Clean the Mask:
Clean the mask with a soft, damp cloth. Avoid using harsh chemicals or submerging the mask in water.
Waterproof:
The LumiSkinMask is not waterproof. Do not submerge it in water.
Technical Issues:
If you encounter any technical issues, please contact our customer support team for assistance.
For more detailed information, please visit our official FAQ page or contact our customer support.